NEXT LEVEL PLAYHow do I contact VF?
Open “Chat with us” to send a website message and read replies, or use Register to submit your contact details and preferred platform. For an existing game account, start with the service that issued that account.
Include the detail that identifies your question
| Question | Useful detail |
|---|---|
| Registration follow-up | The receipt reference and the correction or question. |
| Platform access | The platform name, device, browser and exact error text. |
| Website content | The VF page URL and the passage you want clarified. |
| Existing game record | Ask the account operator; keep the round or transaction reference for its support team. |
Reading replies and keeping the conversation
Keep the chat window open to receive updated messages. Replies are checked periodically while the window is open; VF does not advertise a guaranteed response time or an always-online agent.
The browser’s chat cookie links it to the conversation for up to 30 days. A different browser, cleared cookies or “New conversation” creates a separate thread. Starting a new conversation does not delete messages already held by support.
If a send times out, first check whether the message appeared before sending it again. Never post a password, verification code or payment details.
Contact VF questions
Can I follow the same chat on another phone?
VF chat is associated with a browser cookie, not a signed-in VF account. Another browser or device starts a separate conversation. Include your registration reference if you are following up on a request.
Can VF reset a game password or settle a game dispute?
The operator of that player account must handle account resets and recorded game actions. VF’s website chat does not replace the operator’s account support.